The Federal Competitors and Client Safety Fee (FCCPC) says the electrical energy sector has once more topped its 2021 consumer-related complaints chart similar to in 2020.
In line with NAN, this was made identified by the Chief Government Officer of FCCPC, Mr Babatunde Irukera, on Sunday in Abuja, as he mentioned that banking-related complaints have been following carefully as second on the chart.
Irukera defined that aviation and telecommunication associated complaints have been subsequent on the chart.
What the Chief Government Officer of FCCPC
Irukera mentioned that the fee acquired and accomplished the processes of no fewer than 32,000 consumer-related complaints in 2021, with 80% of them being resolved.
He mentioned, “For the sectors that acquired the very best complaints, we now have electrical energy, banking then aviation is now competing with telecommunications on the third place.
“The largest drawback with the airways just isn’t even the technical points however their lack of transparency, responsiveness and been capable of refund passengers when it turns into completely clear that flying at the moment turns into pointless for them.
“We’re persevering with that battle after which we’re resolving many complaints.’’
The FCCPC boss had famous that some companies have been but to come back to phrases that the regulatory house had modified and that they’d a duty, a scenario he nonetheless sees as a problem.
He mentioned, “Others embody shoppers who generally are very complacent and don’t need to implement their rights or those who criticise the fee even when their rights are being enforced.
“The character of our challenges are modifying themselves as we go. COVID has introduced an unimaginable problem. It has modified our lives, modified how we work but it has not modified how we eat.
“Individuals are not going out a lot to purchase issues, even meals, individuals now get them organized to come back to them. What that does is that it raises the extent of complaints as a result of persons are not capable of entry.
“So, there are extra complaints however infrastructure for dealing with the complaints are nonetheless the identical. The brand new regular that we discover ourselves is likely one of the key challenges.’’
What it’s best to know
It’s now not information that many Nigerians have complained bitterly in regards to the unlawful and unfair practices of the electrical energy distribution corporations. They’d repeatedly frowned on the apply of paying closely for providers that they haven’t acquired.
The FCCPC had in current instances elevated its tempo with respect to enforcement of the rights of shoppers.